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At Salon Sites we value our customers highly, we know that you are the most important part of our business. If you’re struggling to find something, or you need help with our website or our ordering system then please do not hestiate to get in contact with us. Fill out the form on this page with some information on your problem or question and we’ll be sure to get back to you as soon as we can. We commit to getting back to you within 24 hours.

Alternatively you may find that your question is answered in our FAQ’s below! Have a browse through or seach for something and see if we already have an answer to your question! You might find that we already have. Our FAQ’s are constantly updated, so if your answer wasn’t there yesterday, it might be there now! It is always worth checking first it could save you a lot of time. If you really need us, call the number at the bottom of the page for our direct support line.

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Read our FAQ

Ordering System (8)

I’ve heard of Salon Sites and now I am on the site – what do I do?

Feel free to take a look around as much as you like first, but when you’re ready to make a start click on the ORDER NOW button in the top right corner of your screen. That will then take you … Continue reading I’ve heard of Salon Sites and now I am on the site – what do I do?

How long does the order process take?

Not very long! You might want to browse through the designs for a little while, you might want to read up on the extensions you’re not sure about but your own browsing aside, the process involves 5 quick steps and … Continue reading How long does the order process take?

What details do you need from me?

Not many! We hate those sites that make you fill out a massive form with 200 fields! We only need your name, your email, your salon’s name and location and a phone number! That’s all!

What if I’ve selected something I don’t want?

If you’re still in the order process, move your mouse down to the bottom of the screen and hover over the  pink strip and your current order will slide up, clicking on the ‘X’ next to any item will remove … Continue reading What if I’ve selected something I don’t want?

I’ve not got a logo but I don’t like any of the standard ones

There are options for you, you can either ask us to design a bespoke one for you: Click here for our logo design packages! Or you can skip it all together by simply clicking on the “I don’t have a … Continue reading I’ve not got a logo but I don’t like any of the standard ones

How do I choose the colours of the template logos?

Again, very easy! In the logo you’ll see  two boxes, one for the  text colour and one for the  logo colour. Simply click in one of these boxes and you’ll get a colour picker appear which you can then either … Continue reading How do I choose the colours of the template logos?

I’ve clicked on an extension and it’s gone grey but hasn’t added to my basket?

This is correct, it won’t add to your basket until you click “Next” . The extension’s stage allows you to select and remove extensions until you’re sure you’re happy to proceed to the next stage. Once you do, if you … Continue reading I’ve clicked on an extension and it’s gone grey but hasn’t added to my basket?

I’ve reached checkout and realise I wanted to add something to my order – what do I do?

Simple! You can jump back to any stage in your order at any time and change your order, you can go back and add extensions, a logo or a domain name to your order or update your details at any … Continue reading I’ve reached checkout and realise I wanted to add something to my order – what do I do?

After Order (5)

I’ve completed my order but want to change something – what do I do?

You’ll have been sent an email upon completion of your order to the email address you provided. If you simply contact the support team with your order number to hand you’ll be able to make small changes to your order. … Continue reading I’ve completed my order but want to change something – what do I do?

Can I cancel my order after I’ve placed it?

Yes you can, as per our terms and conditions we offer a 14 day cooling off period in which you can cancel your order if you wish. Cancelling after 14 days will obligate you to pay out your 12 month … Continue reading Can I cancel my order after I’ve placed it?

Will I get a VAT receipt?

Yes you will. Salon Sites will email you once a month with a VAT receipt. This will be able to be added to your records and you’ll be able to claim back the VAT if you are a VAT registered business.

How long do I have to have my Salon Sites website for?

When you purchase a Salon Sites website you are committing to a 12 month contract – but you can keep the site as long as you like. After 12 months you move onto a 3 month rolling contract which will … Continue reading How long do I have to have my Salon Sites website for?

Will the pictures in the design be the same ones I get on my site?

Yes, but you can change them! When your website is built, if you haven’t provided us different pictures, we’ll use the same ones that are on the standard design. After your website is completed you’ll have your own log-in which … Continue reading Will the pictures in the design be the same ones I get on my site?

What's Included? (1)

What do I get with my website?

Included with each website as standard is: All standard images and content in the design A professionally designed website template A professional website developer building your website Websites are all pre-optimised for mobiles and tablets Free hosting on Salon Sites … Continue reading What do I get with my website?

General (12)

Is it just for hair salons?

No absolutely not! Salon Sites website’s are designed for hair, nail, tanning and beauty salons and just about any other kind of salon/beauty business you might run. Even Spa’s and clinics can take advantage of the amazing price offering from … Continue reading Is it just for hair salons?

I like one of the designs but I don’t like the colours

No problem! These designs are not the finished article that you’re going to get. We replace the layout of the design with your images, colours and logo. If you don’t have images you’ll get the standard ones included in the … Continue reading I like one of the designs but I don’t like the colours

Do I need a website?

Yes, of course you do. Ok our opinion is biased but we do believe that you need a website. It is the modern day must-have for any business that wants to be taken seriously.

What are the benefits of a Salon Sites website?

Well, lots! For a start they are amazing value for money and they require no technical knowledge at all. You just pick the one you like the look of the best, pick the stuff you want it to do and … Continue reading What are the benefits of a Salon Sites website?

How long does it take to build my website?

We aim to deliver every site within 5 working days (assuming we have all the information we need), so if you order your site on a Monday you should have it by Friday the same week!

How do I track the status of my order?

After you complete your order you’ll be given access to your Salon Sites account, while your site is under construction you’ll be able to view the status of that build anytime you like. You can add information, alter your details … Continue reading How do I track the status of my order?

I already have a website, will I lose my old website?

Yes, once your site is completed we replace your old site with it. If there are things on it that you want to keep you can ask us to copy them for you over to the new site during the … Continue reading I already have a website, will I lose my old website?

I live outside the UK, can I still order a Salon Sites website?

Yes, you can but we can’t currently offer time zone specific support, all our support teams run on UK time. You will also be billed in Pounds Sterling and your website will be subject to UK laws and regulations.

How much does it cost?

That depends on your order. All of our websites carry a monthly fee, some extensions also carry a monthly fee but all are clearly priced on the ordering system, website and in your customer account. Depending how many extensions you … Continue reading How much does it cost?

Are there any hidden costs?

No none at all, everything stated on your checkout during your order process is what you will have to pay. There are no additional or extra costs at all. Your domain name will bill once a year on it’s renewal … Continue reading Are there any hidden costs?

Will my website show up in Google?

Yes, it will – as soon as it goes live the site will be discoverable by search engines, it may take a number of weeks to show up in Google but rest-assured it will.

Do you outsource overseas?

We do not. Everything we do is done here in the UK by our in-house team. This is part of Salon Sites promise to you, our customer.

Discounts & Deals (1)

How do I get a discount?

Here at Salon Sites we give you plenty of options when it comes to getting a deal! During your order process you can share your order with your Facebook friends or your Twitter followers and you’ll get 20% off your … Continue reading How do I get a discount?

My Account (8)

What is my account for?

Once you complete your order with Salon Sites you’ll get to sign-in to your account. This is used to track your order and keep you informed of new offers and information from Salon Sites. You can use it to request … Continue reading What is my account for?

How do I sign into my account?

You will be automatically redirected to your account after you complete your order with us, you’ll also recieve an email with your account details as soon as your order is completed. To get back to your account at any time … Continue reading How do I sign into my account?

What if I forget my password?

If you misplace or forget your password, simply click the “Forgot Password” link under the sign-in form on the account sign-in page and follow the steps to reset your password. If you are really struggling then you can call our … Continue reading What if I forget my password?

What happens at the end of my first 12 month contract with Salon Sites?

At the end of the first 12 months your contract will immediately and automatically renew and continue rolling until you request to close your account. The contract rolls for 3 months at a time. Cancelling after 12 months will require … Continue reading What happens at the end of my first 12 month contract with Salon Sites?

What happens if there is a problem with my website?

We have a UK based customer service and technical support team, if you have any problems please give us a call and we’ll attempt to help you fix the problem as soon as possible.

I’ve forgotten my login details, what do I do?

If you’re having problems accessing your account, try clicking on the “reset password” option. If you’re still having issues please give our technical support team a call.

What happens if I cancel my contract with Salon Sites? What happens to my website/domain name etc?

If you cancel your service with us before your 12 month contract ends you will have to pay out the remainder of your contract first of all. After your 12 months is up your contract is a rolling three-month agreement … Continue reading What happens if I cancel my contract with Salon Sites? What happens to my website/domain name etc?

Who owns my website?

You own all images, text and information you add to your website from the time it becomes accessible to you and this is protected by your own copyright. The website source code, CSS, layout, theme code and all parts of … Continue reading Who owns my website?

Domain (4)

What is a domain name?

A domain name is your website address (e.g. www.salonsites.co.uk) and you need to buy one of these if you don’t already have one. You can buy them with us during your order process or you can buy one separately before … Continue reading What is a domain name?

Do I need to purchase my own domain name?

Not necessarily, but you can buy your own if you want to. There lots of domain registrar sites online which you can use, or you can buy one with us during your order process. It’s really simple, you just type … Continue reading Do I need to purchase my own domain name?

What if I already have my own domain name?

If you already have your own just skip this step in the order process and after your order has been placed we’ll ask you for the details we need to link your new website with your domain. These can be … Continue reading What if I already have my own domain name?

How do I transfer my domain to Salon Sites?

We’ll take care of all that for you, there’s no need to worry. We’ll just get the details we need from you and take care of the rest.

Hosting (7)

What is web hosting?

Web hosting is basically like warehouse space for your website. Imagine a server is like vast warehouse – one of the boxes on one of the shelves… that’s your website. It just needs to go somewhere, in the instance of … Continue reading What is web hosting?

Do I need hosting?

Yes, you always need hosting, your website always has to go somewhere. But don’t worry, we take care of that for you, it’s all included in your Salon Sites website monthly fee!

How much does hosting cost?

Nothing! We host your site for free, we don’t charge you a penny for it. Buy your site from us and hosting is included!

Where is my website hosted?

Your website is hosted by us on our servers and we look after it for you, back it up and take good care of it. Your website is in good hands here.

What type of server does Salon Sites use?

We use cloud servers that keep your website running fast and ensures a regular back-up to prevent any loss of data in the event of downtime.

Can I expect any downtime on my website?

We can guarantee a 99% uptime on all our websites so if your site is ever down, rest assured it will be back up again very soon! On occasions if we need to conduct system maintenace sites may have to … Continue reading Can I expect any downtime on my website?

How is my website backed up?

Our servers automatically back up to a secondary location twice a day, so even worst case scenario, your website will only ever take a step back of 12 hours.

Billing (4)

How do I pay? What ways can I pay?

When you complete your purchase with Salon Sites you’ll be asked for card details and this card will be rebilled every month from that point forward. Should your card expire you will have to update your account with your new … Continue reading How do I pay? What ways can I pay?

When will I be billed?

You will be billed every 30 days from the date of your original purchase with us. This will be automatically charged to the card details you entered when you made your purchase.

Can I change my payment date?

Yes, but you’ll have to contact our customer service team by phone directly to do so. Please call 033 33 66 0404 if you want to change your billing date.

What happens if I fail to make a payment?

If your card is cancelled or declined for any reason then our system will automatically try to take payment again 24 hours later and you will receive a notification by email that your card was declined. If this second payment … Continue reading What happens if I fail to make a payment?

The Website (6)

Will I know enough to be able to update the content on my own website?

Yes, you will. All Salon Sites websites come with a log-in system which will allow you to change the wording, images and pages on your website all by yourself – it’s really easy to use and we provide you with … Continue reading Will I know enough to be able to update the content on my own website?

How do I change the images and content on my website?

The login system we give you will allow you to do this and our user guide will show you how it is done. If you are struggling our support team are here to help.

Can you help me to write content for my website?

We can yes! When you place your order be sure to pick the “Content Writing” extension when ordering. If you realise you need this after your purchase you’ll be able to add this on via your Salon Sites account whenever … Continue reading Can you help me to write content for my website?

Can you help me source new images for my website?

We can provide you with links to a number of image banks where you can purchase images for your site. You can then upload them to your site as you wish. Salon Sites will soon be providing our own free … Continue reading Can you help me source new images for my website?

Can you provide email accounts?

Yes we can, you’ll need to select this within your order process OR add it from your account. Email accounts must be purchased in blocks of 5 addresses – each block of 5 costs £6.00 to set up and £6.00 … Continue reading Can you provide email accounts?

Can you help me to promote my website?

Yes we can help with your optimisation of the site. Choose the SEO extension in your order process or talk to a member of our customer services team after your order has been placed.

Security (2)

How secure is my website?

Our website servers (where your website sits) are very secure, however your website access panel is only as secure as you make your password – make sure it is something not too simple. We recommend making it at least 8 … Continue reading How secure is my website?

How secure is my personal information?

Your personal information is highly secure, stored on our servers with highly advanced firewalls and near un-crackable passwords. We take your personal information security extremely seriously. Your card information is stored on the servers of our payment process company, Stripe … Continue reading How secure is my personal information?

Support Line – 033 33 66 04 04