Salon Sites UK Ltd – Privacy policy

1. Introduction

  • 1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
  • 1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Collecting personal information

  • 2.1 We may collect, store and use the following kinds of personal information:
    • (a) Information about your computer and about your visits to and use of this website (including but not limited to: your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths)
    • (b) Information that you provide to us when registering with our website (including your email address)
    • (c) Information that you provide when completing your profile on our website (including but not limited to: your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details)
    • (d) Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address)
    • (e) Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use)
    • (f) Information relating to any purchases you make of our services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details)
    • (g) Information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts)
    • (h) Information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication)
    • (i) Any other personal information that you choose to send to us
  • 2.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using personal information

  • 3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
  • 3.2 We may use your personal information to:
    • (a) Administer our website and business
    • (b) Personalise our website for you
    • (c) Enable your use of the services available on our website
    • (d) Supply to you services purchased through our website
    • (e) Send statements, invoices and payment reminders to you, and collect payments from you
    • (f) Send you non-marketing commercial communications
    • (g) Send you email notifications that you have specifically requested
    • (h) Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter)
    • (i) Send you marketing communications relating to our business which we think may be of interest to you by email or similar technology (you can inform us at any time if you no longer require marketing communications)
    • (j) Deal with enquiries and complaints made by or about you relating to our website
    • (k) Keep our website secure and prevent fraud
    • (l) Verify compliance with the terms and conditions governing the use of our website including monitoring private messages sent through our website private messaging service
  • 3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
  • 3.4 Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.
  • 3.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
  • 3.6 All our website financial transactions are handled through our payment services provider, Stripe Inc. You can review the provider’s privacy policy at www.stripe.com . We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing personal information

  • 4.1 We may disclose your personal information to (any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors) insofar as reasonably necessary for the purposes set out in this policy.
  • 4.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
  • 4.3 We may disclose your personal information:
    • (a) to the extent that we are required to do so by law;
    • (b) in connection with any ongoing or prospective legal proceedings;
    • (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • 4.4 Except as provided in this policy, we will not provide your personal information to third parties.

5. International data transfers

  • 5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
  • 5.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: (the United States of America, Russia, Japan, China and India).
  • 5.3 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
  • 5.4 You expressly agree to the transfers of personal information described in this Section 6.

6. Retaining personal information

  • 6.1 This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
  • 6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  • 6.3 Without prejudice to Section 6.2, we will usually delete personal data which has been on our system archives for more than 12 months
  • 6.4 Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:
    • (a) to the extent that we are required to do so by law;
    • (b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
    • (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7. Security of personal information

  • 7.1 We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
  • 7.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
  • 7.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
  • 7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
  • 7.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

8. Amendments

  • 8.1 We may update this policy from time to time by publishing a new version on our website.
  • 8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
  • 8.3 We may notify you of changes to this policy (by email or through the private messaging system on our website).

9. Your rights

  • 9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
    • (a) The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport, plus an original copy of a utility bill showing your current address).
  • 9.2 We may withhold personal information that you request to the extent permitted by law.
  • 9.3 You may instruct us at any time not to process your personal information for marketing purposes.
  • 9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10. Third party websites

  • 10.1 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
  • 11. Updating information
  • 11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

12. Cookies

  • 12.1 Our website uses cookies.
  • 12.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
  • 12.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
  • 12.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
  • 12.5 We use only session cookies on our website.
  • 12.6 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
    • (a) we use “interest registered” to personalise the website for each user on our Sharequeue website subdomain which allows users to earn points for an overall discount on their website
  • 12.7 Most browsers allow you to refuse to accept cookies; for example:
    • (a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
    • (b) in Firefox (version 44) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
    • (c) in Chrome (version 48), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
  • 12.8 Blocking all cookies will have a negative impact upon the usability of many websites.
  • 12.9 If you block cookies, you will not be able to use all the features on our website.
  • 12.10 You can delete cookies already stored on your computer; for example:
    • (a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
    • (b) in Firefox (version 44), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
    • (c) in Chrome (version 48), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
  • 12.11 Deleting cookies will have a negative impact on the usability of many websites.

13. Salon Sites (UK) Ltd and Partners

13.1 Personal data information is collected for Salon Sites (UK) Ltd and partner companies use only. Your information will never be passed on to any third party or sold on for any reason unless requested and required by UK government authorities in accordance with the laws of England and the United Kingdom.

13.2 The website provided to you by Salon Sites (UK) Ltd is supplied for your use and you may publish whatever details you wish on your own website – these will then be in the public domain and freely discoverable.

13.3 As explained in our Terms and Conditions all payment processing is done through Stripe Inc. which will store card details for future and repeat charges. Stripe store information based on their own policies, security, terms and procedures which can be found at www.stripe.com

13.4 Salon Sites (UK) Ltd is associated with Razor Edge Media Ltd and Notivity Ltd and may have reason, on occasion, to share your data with one or both of these companies. These companies will only contact you if you have given Salon Sites (UK) Ltd verbal or written consent that they may do so.

13.5 A website operator may be obliged to disclose personal data to a third party under various laws. For example, under the Defamation Act 2013 and the Defamation (Operators of Websites) Regulations 2013, a website operator may be required to pass personal data between a complainant and a poster – i.e. a person who posts on the website material which may be defamatory of the claimant.

  • Does the website operator need a right to disclose personal data to business purchasers and potential business purchasers?
  • Does the website operator require a right to disclose personal data in anticipation of a court judgment or regulatory action?

14. Retaining personal information

14.1 After the cancellation of a customer account Salon Sites (UK) Ltd will retain all customer details on our servers for a period not exceeding 12 months. After 12 months the data shall elapse and be erased from our records. Customers returning after an elapsed period of over 12 months will have to re-enter all information afresh.

15. Amendements

15.1 There will, on occasions, be updates and changes to this Privacy Policy, each update supersedes the previous version. So how we use your data may change between the time you enter into a contract with us and any such time at which you leave.

15.2 Changes to our privacy policy will be updated on our website and you will receive an email informing you that an update has been made to this document. It is the responsibility of you, the customer, to read and understand this policy.

16. Our details

16.1 You are entering into this agreement with Salon Sites (UK) Ltd company no. 09374707 who operate out of 112 Lakes Innovation Centre, Braintree, Essex, CM7 3AN as a principle place of business.

16.2 The company can be contacted by the following means: